The Perelman School of Medicine leverages expert and peer feedback to scale impactful learning.
The Faculty Leadership and Professional Development team with Faculty Affairs and Professional Development at the Perelman School of Medicine were focused on finding a solution that supported their goal to improve the quality of feedback that was provided by junior faculty to clinical and non-clinical trainees.
Perelman School of Medicine's Approach
Stephanie Taitano, Associate Director for Faculty Leadership and Professional Development with Faculty Affairs and Professional Development at the Perelman School of Medicine, was already familiar with the Practice solution as in a prior position at West Chester University she had utilized the tool for preparing faculty to teach online courses.
As she transitioned over to the Perelman School of Medicine at the University of Pennsylvania, she quickly realized that leveraging Practice would help mitigate some of the challenges of scale and reaching geographically dispersed faculty. 50% of the University’s staff is allocated to the Perelman School of Medicine, which accounts for an estimated 2,500 full-time faculty, who practice medicine, conduct research, and teach medical school students, biomedical graduate students, postdoctoral trainees, residents and fellows.
By leveraging Practice, Taitano was able to easily customize content, prompts, instructions for exercises, and requirements for video assessments. “No other product walks you through each step, allowing you to customize the approach as well as create a flexible deployment that scales to the level that Practice does. We wouldn’t have been able to reach the number of participants had it not been for a powerful platform like Practice,” says Taitano. The clean, simple, and easily navigable interface allowed her to create content for a multi-layered approach to providing and receiving effective feedback. By grouping specialized cohorts together in their respective 3-week programs, the resulting peer feedback evaluations fostered contextual assessments based on discipline-specific terminology and approach. Expert modeling and videos from faculty were also purposefully created outside of high production studio environments so faculty had more realistic, empathic connections to different learning scenarios.
How Perelman School of Medicine, University of Pennsylvania Measures Success
Scalability and flexibility - With an estimated 100-120 new hires per year, the importance of having a solution that rapidly scales without requiring additional resources is extremely important to Taitano and her team. “We continue to receive extremely positive feedback that Practice is easy to use, easy to understand and most importantly, easy to access—when and where they need it. As we think about how we want to extend our programs, it’s essential that the solution our team ultimately relies on is easy to calibrate, can extend beyond a single use case and has the ability to scale to the magnitude that we need in allowing us to address different specialities. In my mind, Practice will no doubt deliver on every single one of these requirements and much more,” says Taitano of how her team expects to leverage Practice long-term.
User experience - On both sides of the experience—instructional designer and learner—the way Practice allows each user to acquaint themselves with the platform, from initial setup to completion, ensures that any learning curve is quickly mitigated. The broader team was able to engage at a level where positive feedback quickly displaced any unfavorable legacy perceptions about about online or e-learning in general.
• Over 90% of participants agreed that collaborating with their peers improved their ability to provide effective feedback
• 88% of learners agreed that Practice helped them give more effective feedback
• 78% of learners felt that watching a model response video helped them provide effective feedback
Customer success - Creating a trusted, reliable partner ecosystem ensured that Taitano and her team had internal champions who were dedicated to their success, from beginning to end. “I fully expected that I was going to be weaned off the incredible customer service that I was initially receiving because I assumed that it was not going to be feasible. But I have always received such amazing, incredible customer service—they have never waned. I don’t know if it’s part of the training or if it’s about hiring great people, but they have always been amazing. It’s not just the day-to-day stuff but it’s also bigger things, like when other departments were thinking about using Practice, they were a big help.”
Impactful learning experience - Providing a learning experience that stays with faculty is important for a teaching institution: it means that they have done something right. The introduction of video-based practice and effective feedback, followed by deliberate cycles creates a habit of receiving insightful feedback, internalizing that into their practice as well as providing discerning feedback to their peers.