Year Up boosts critical managerial soft skills, employee confidence, and consistency with organizational value structure.
Year Up’s mission is to “close the opportunity divide by providing urban young adults with the skills, experience, and support that will empower them to reach their potential through professional careers and higher education.” Participants go through an intensive skills training program and take on corporate internships at top companies to apply their newly learned skills and gain valuable experience. While going through a period of rapid growth, Year Up struggled to provide efficient and effective training for their employees and were reliant on in-person training for role-play and providing performance feedback, which was expensive, took time away from supporting Year Up students, and offered limited opportunity for frequent practice of skills.
Year Up and Practice partnered to provide training courses for managers, program managers, and student recruitment & admissions representatives in honing targeted soft skills for each learning group, specifically communication skills. Managers and program managers focused on having difficult conversations, giving performance reviews, promotions, and providing feedback. Student recruitment & admissions representatives practiced pitching Year Up and describing the program to prospective students, all while remaining consistent with the Year Up value structure.
By using Practice, Year Up scaled and increased the amount of personalized feedback received. Since peer feedback mirrored instructor or expert assessment, participants had the opportunity to practice without relying solely on experts for feedback. The team reported that their confidence levels were increased, their behavior was directly changed, and learning from their peers enriched their own strategies and practice as a result of using the Practice platform.